Daher has achieved the top score in Professional Pilot (Pro Pilot) magazine’s annual Product Support Survey in the turboprop airplane category for the fourth successive year, ranking first in all assessment areas of this highly respected industry appraisal.
In the 2024 Pro Pilot survey of leading turboprop aircraft manufacturers, the reviews by TBM and Kodiak owners/operators provided an overall score of 8.98 points out of the maximum allowable 10 points. Ratings were made across seven categories: company response time; spares availability; cost of parts; speed in AOG (aircraft on ground) service; technical manuals, technical representatives; and service satisfaction.
“This year’s top rating once again reflects our deep commitment to the customers, which is backed by all of the company’s functions and services in delivering top-level support for TBM and Kodiak owners and operators,” said Nicolas Chabbert, the CEO of Daher Aircraft. “I want to personally thank our customers for their loyalty.”
Pro Pilot’s annual surveys are considered industry benchmarks in the rating of aircraft manufacturers’ after-sales service quality – with this publication’s evaluations now in their 34th year.
The 2024 survey marked the second year that both airplane families in Daher’s turboprop aircraft product line – the Kodiak and TBM – were judged by owners and operators. Daher acquired production of the utility/multi-mission Kodiak in 2019, joining the fast and efficient TBM.
Raphael Maitre, Daher Aircraft’s Vice President of Customer Support, underscored the company’s focus on continual improvement in supporting TBM and Kodiak owners/operators – and the importance of listening to the Daher aviator community’s evolving needs.
“In addition to the successful unification of our Kodiak Care and TBM Care teams, this focus includes the growth of our Authorized Service Center Network; the expansion of the Daher Aviator Marketplace e-commerce website; a merging of the TBM Care and Kodiak Care online portals; as well as the implementation of new Customer Relationship Management software,” Maitre added.
In Daher Aircraft’s top ratings across all of the 2024 Pro Pilot Product Support Survey’s assessment categories, its best improvement was in the cost of parts.
